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Technical FAQs


Troubleshooting
  1. Why am I getting “Please check your username/password and connect again.” when trying to connect?
  2. Why am I getting the message “No Phone Number to Dial” when trying to connect?
  3. Why am I getting the message “No Dial Tone” when trying to connect?
  4. Why do I have to log in twice? Why doesn’t it automatically take me to my homepage? Instead it takes me to the Home Login and asks for my Username and Password?
  5. Why do other Internet Service Providers' programs keep showing up on my screen?
  6. How do I disconnect from Yor?
  7. How do I setup my Location/local access number?
  8. How do I add more numbers to my Location or edit my Location?
  9. What does *70 Disable Call Waiting do?
  10. What is the Access Code?
  11. Why does it always take me back to the Dialing Preferences screen when I’m trying to sign up for an account?
  12. Does Yor work on WebTV?
  13. Is the Yor Technical Support free?
  14. How do I contact Tech Support?
  15. How can I view my account details?
  16. How do I change my password?

High Speed

  1. What is Yor High Speed?
  2. How does Yor High Speed work?
  3. How fast is Yor High Speed?
  4. What does the Yor High Speed speed up?
  5. How does it compare with DSL or Cable?
  6. How much does it cost?
  7. Can I use it when I travel?
  8. Does it require special hardware of equipment?
  9. Where do I sign up?
  10. What are the minimum system requiremetns to use Yor High Speed?
  11. If I need help, how do contact Tecnical Support?

E-mail

  1. How big is the Yor e-mail storage space?
  2. How can I access my Yor e-mail away from home?
  3. How can I set up my Yor e-mail onto Outlook/Outlook Express?


Why am I getting “Please check your username/password and connect again.” when trying to connect?

Please Check Your Username/Password

  1. Are you typing your Username and Password correctly?
  2. Passwords are cAsE sEnSiTiVe.
  3. Do not Include @yor.net in the Username field.
  4. No symbols are allowed in Username or Password. Use only letters (a-z, A-Z), numbers (0-9), no underscores (_), and no spaces.
  5. Make sure there aren’t any spaces before, between, or after in the Username or Password field
  6. Is your account active? Contact Tech Support to find out if your account is Active.
  7. Did you forget your password? Contact Tech Support to reset your password.

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Why am I getting the message "No Phone Number to Dial" when trying to connect?

  1. Did you add the location (local access number)? Click here for directions on how to add location.
  2. Check to see if your phone line requires the Area Code when making local phone calls. Click here for directions on how to edit location.
  3. You may need to remove checkmark from *70 Disable Call Waiting on your Dialing Preferences. You may put this preference back at any time. Click here for directions on how to edit location.
  4. You may need to disable any other Internet Service Providers (ISP) programs you may have running on your computer.

    If you still are experiencing this problem, please contact the Technical Support department.

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Why am I getting the message “No Dial Tone” when trying to connect?

No Dial Tone message, is usually a physical error related to the actual phone line and not necessarily the computer setup. Is the phone line working?

  1. Make sure the phone line is plugged into the modem.
  2. Make sure the phone line is plugged into the modem slot labeled “LINE”.
  3. Make sure there’s a clear dial tone on the phone line. No static. No stuttered dial tone usually associated with a voice messaging service.

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Why do I have to log in twice? Why doesn’t it automatically take me to my homepage? Instead it takes me to the Home Login and asks for my Username and Password?

Delete your cookies

  1. Click on Tools. Located at the top left of the screen (browser). Next to File, Edit, View, and Favorites.
  2. Click on Internet Options.
  3. Located on the General tab. Click on the Delete Cookies button.
  4. When asked "Delete all cookies in the Temporary Internet Files folder?", click the OK button.
  5. Next, click the Delete Files button.
  6. Place a checkmark in the box next to "Delete all offline content". Then click the OK button.
  7. Click OK on all the screens to get out of Internet Options.

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Why do other Internet Service Providers' programs keep showing up on my screen?

You may need to check and see if your Internet browser is set as the "default browser" whenever you connect online.

  • Click on Tools. Located at the top left of the screen (browser). Next to File, Edit, View, and Favorites.
  • Click on Internet Options.
  • Click on the Programs tab.
  • At the bottom of the screen, put a check where it asks Internet Explorer should check to see whether it is the default browser.
  • Click Apply
  • Click OK.

You may need to disable any other Internet Service Providers (ISP) programs you may have running on your computer.

If you still are experiencing this problem, please contact the Technical Support department.

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How Do I Disconnect?

  1. Locate the Yor icon on the bottom right hand of your screen.
  2. Right click on the Yor icon (shown below).



  3. Click on "Exit" to Disconnect.

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Add/Remove/Edit Location

Add Location

  1. Double click on the Yor icon NotreDame Icon located on the desktop.
  2. Find Location under Username and Password on the log on screen.
  3. Click on the Add button.
  4. Enter your area code and name of the location (defaults to HOME).
  5. Click Next.
  6. Select the number nearest you. Yor is not responsible for call charges associated with your use or our service. Contact your local telephone company to verify if the access number is toll free.
  7. Click the number in the Access Numbers list, then click the >> button.
  8. Click Next.
  9. For Dialing Preferences, you may select with a checkmark if any of the dialing rules apply. Click here to find out what *70 does.
  10. Click Next.
  11. Now you will see the access number and the format you have selected for your computer to dial, if this is correct, click Finish.

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Edit Location

  1. Double click on the Yor icon NotreDame Icon located on the desktop.
  2. Find Location under Username and Password on the log on screen.
  3. Click on the Edit button.
  4. The area code and name of phone list will already be entered.
  5. Click Next.
  6. You may add additional numbers to your location, if desired. Yor is not responsible for call charges associated with your use or our service. Contact your local telephone company to verify if the access number is toll free.
  7. You may Edit/Delete your existing access number(s) on the right hand side, My Phone List.

    • To delete, click on the number you wish to remove in the Selected Numbers list, then click the << button.
    • To add, click the number in the Access Numbers list, then click the >> button.

  8. For Dialing Preferences, you may select with a checkmark any of the dialing rules apply. Click here to find out what *70 does.
  9. Click Next.
  10. Now you will see the access number and the format you have selected for your computer to dial, if this is correct, click Finish.

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What does *70 Disable Call Waiting do?

Call waiting is a feature provided by most telephone companies, that will notify you of incoming calls, while you’re on the telephone. Possibly interrupting you’re online connection. Using the *70 Disable Call Waiting feature, will prevent incoming calls from losing your internet connection. This feature is not provided by all phone companies. Check your local telephone company for verification.

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What is the Access Code?

The Access Code is the username of the person that referred you to Yor.

  1. You can find the username in the e-mail address. Username@yor.net.
  2. The username can be found on the back sleeve of the Yor installation disk.

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Why does it always take me back to the Dialing Preferences screen when I’m trying to sign up for an account?

  1. Make sure the phone line is plugged into the modem.
  2. Make sure the phone line is plugged into the modem slot labeled “LINE”.
  3. Check to see if your phone line requires the Area Code when making local phone calls. Click here for directions on how to edit dialing preference.
  4. You may need to remove checkmark from *70 Disable Call Waiting on your Dialing Preferences. You may put this preference back at any time. Click here for directions on how to edit dialing preference.
  5. You may need to disable any other Internet Service Providers (ISP) programs you may have running on your computer.

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Does Yor work on WebTV?

Unfortunately, the dial up services are not compatible with WebTV.

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Is the Yor Technical Support free?

Yes! We do not believe in charging our customers just for helping them use our services. Unlike our competitors that charge expensive phone call rates for technical support, you can call us toll free at:

  • US users: 1-888-868-8318
  • Mexico users: 01-800-888-2292
  • Colombia users: 01-800-700-1597
  • Other Countries users: 1-888-868-8318
or e-mail us at:
  • US users: TechSupport@yor.net
  • Mexico users: TechSupport.MX@yor.net
  • Colombia users: TechSupport.CO@yor.net
  • Other Countries users: TechSupport@yor.net

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Contact Technical Support

US Users
  • Toll Free: 1-888-868-8318
  • E-mail: TechSupport@yor.net
Mexico Users
  • Toll Free: 01-800-888-2292
  • E-mail: TechSupport.MX@yor.net
Colombia Users
  • Toll Free: 01-800-700-1597
  • E-mail: TechSupport.CO@yor.net
Other Countries Users
  • Toll Free: 1-888-868-8318
  • E-mail: TechSupport@yor.net

Hours:
Monday - Friday 5:00am - 12:00 Midnight (PST)
Saturday - Sunday 9:00am - 6:00pm (PST)

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How can I view my account details? How do I change my password?

  1. Log into your homepage. (http://home.Yor.net)
  2. On the left hand side, under Quick Links, click on User Admin.
  3. Here you can change your password, address, phone number, and billing information.

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What is Yor High Speed?

Yor High Speed is a low cost software solution created to increase Web access over low-speed (less than 200 kbps) connections. (DSL and cable modems provide high-speed through telephone or cable lines)

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How does it work?

Yor High Speed compresses text and graphics to reduce size in order to speed loading time of the web pages. Then it caches and retains the web pages and page elements that were previously sent to your PC. Lastly Yor High Speed technology optimizes the communication between your modem and network of servers through a persistent connection.

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How fast is it?

Yor High Speed is up to five times faster than regular dial-up speeds. In a comparison testing of the top web pages the average page download speed using a phone line connected at 56K was 4.41. Seconds. Using a 325kbs DSL connection without High Speed it was 4.48 seconds.

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What does it speed up?

It speeds up all text, HTML markup and JavaScript, most graphics and photos including jpeg and gif images and most flash images and animation, most banner ads, all browser-based emails, web-based email attachments such as Word, Excel and PowerPoint files. (Future versions will support and even increase speeds of games and music downloads, secure pages, such as those used for online banking and credit card forms, and executable program. Currently these versions are not supported.)

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How does it compare to DSL or cable?

DSL and cable are broadband technologies, which means they provide faster service than the enhanced dial-up service Yor High Speed brings you. However, Yor High Speed service is considerably less expensive than DSL or cable, and is available wherever dial-up access is available.

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How much does it cost?

Yor Internet service with High Speed is only $14.90 monthly, or $215.40 (if pre-paid annually)

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Can I use it when I travel?

Yes, dial up is everywhere. Cable and DSL modems don’t travel well. In fact they don’t travel at all, unless you got a really long LAN cable.

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Does it require any special hardware or equipment?

No. All you need is a phone line.

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Were do I sign up?

To sign up for Yor High Speed, please click here.

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How long does it take to download?

20 minute download!

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What are the minimum system requirements for Yor High Speed?

  • Pentium II or higher
  • 32MB RAM or higher
  • Windows 98, ME, NT 4.0 (Service Pack 4), 2000, XP or higher
  • Internet Explorer 4.0 or higher
  • Modem

How can I contact Yor if I need help?

Click here to go to our support page.

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E-mail Size

  1. 10 MB e-mail storage space.
  2. 1.4 MB max attachment size.

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How can I access my Yor e-mail away from home?

With the Yor webmail, you can access your e-mail from anywhere in the world. Simply go to http://webmail.Yor.net and log on using your username and password. You may also access your e-mail by logging onto your homepage first, at http://home.Yor.net, then click on the E-mail link located in the Quick Links section.

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How can I set up my Yor e-mail onto Outlook/Outlook Express?

  1. Open Outlook/Outlook Express
  2. Click on Tools.
  3. Click on Accounts...
  4. Internet Accounts window will appear.
  5. Click on Add.
  6. Click on Mail.
  7. Display name is how you want your e-mail recipients to see your name. Add your name and click Next.
  8. E-mail address, enter your complete Yor e-mail address (YourUserName@yor.net). Click Next.
  9. My incoming mail server: Pop3.
  10. Incoming mail server: pop3.Yor.net
  11. Outgoing mail server: smtp.Yor.net. Click Next.
  12. Account name: Your username with Yor
  13. Password: Your password with Yor
  14. Remember Password: Put a check mark if desired.
  15. Do Not put a check mark on Log on using Secure Password Authentication (SPA).
  16. Click Next
  17. Congratulations you have successfully created your e-mail account.
  18. Click Finish
  19. Before you can retrieve e-mails, you must repeat steps 1-4 and click on the Mail tab.
  20. Double click on the new e-mail account. This will display all the properties to your new e-mail account.
  21. Click on the Servers tab.
  22. Under Outgoing Mail Server, put a checkmark in My server requires authentication.
  23. Click Apply and OK
  24. Your new e-mail account is completed!

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